What we have gone through over the years have certainly had our ups and downs – mostly downs. Making the decision to move the billing to another billing service, I must say, was probably the biggest decision that I have ever had to make for Linda’s practice.
Let me tell you, there is a lot better out there. I interviewed several as well as considered bring it in house. I wanted a smaller company that could handle my needs and I wanted to be able to deal with the people that were in the trenches daily that had a vested interest in my receivables. I think that I found that in Medclaims, the company that we eventually went with.
As soon as I gave the previous billing service my 90 day notice, Luis began changing the direction of all EOB’s so from that point on we were able to have first hand oversight of what the previous service had, and had not, been processing. It was very interesting to have Luis be able to intercept those EOB’s before they went to them and just got adjusted off for improper billing. I would venture to say that during this period we were able to see every mistake that could possibly be made, was made and we were the ones suffering for it.
If “the proof is in the pudding” then I am more than pleased to say that the past two months have been our best two months of the past year. While I feared our transition, I must tell you that it was a breeze. Luis told me that he would take care of everything and not to worry, but I never believed him. I kept waiting for the BIG crash, but it never came. All of our claims are going out every day now and if I have a question about anything, I have one person that can answer every question. No more shuffling around for someone to blame. That crap is over. Luis, Sofia and there team take care of me and have the answers. If I don’t get paid and can’t pay my rent, they can’t either and I like being in that position.
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